All sales are final at Ribbons Unlimited. However, if there is a problem with your order or if you have received damaged ribbon please contact us immediately and we will get a replacement in the same color/size, or refund your order. We do not take returns based on color issues. We are happy to send samples at no charge. Please contact us for a sample if you are unsure. We strive to make our customers happy. Please contact us if you have any issues.